Refund Policy

Last updated: January 1, 2025

1. Overview

Ezier.ai provides digital subscriptions and credit-based access to Nanobanana 2 AI image generation. This Refund Policy describes when you may be eligible for a refund of fees paid to Ezier.ai.

2. Subscription Cancellations

You may cancel your subscription at any time using the billing portal (for example, via “Manage my Billing”). When you cancel, your subscription will remain active until the end of the current billing period. Cancellation stops future renewals but does not automatically entitle you to a refund for the current period.

3. Refund Eligibility

Because Ezier.ai provides digital services and Nanobanana 2 credits that may be consumed immediately, we generally do not offer refunds for:

  • Used Nanobanana 2 credits or generated images.
  • Partial months of service after significant usage.
  • Accounts that violate our Terms of Service.

However, we may consider a full or partial refund in limited cases, such as:

  • You experienced a persistent technical issue that prevented reasonable use of the Service.
  • You contacted support promptly and we were unable to resolve the issue.

All refund decisions are made at our sole discretion.

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Cancel your subscription through the billing portal, if applicable.
  2. Email us at [email protected] from the email address associated with your Ezier.ai account.
  3. Include your account email, order or invoice ID, and a brief description of the issue.

We aim to review refund requests within a reasonable time and will notify you of our decision by email.

5. Chargebacks and Disputes

If you believe a charge is incorrect, we encourage you to contact us at [email protected] before initiating a chargeback with your payment provider. We are often able to resolve billing issues directly.

Unfounded or fraudulent chargebacks may result in suspension or termination of your Ezier.ai account and access to Nanobanana 2.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We recommend reviewing this policy periodically to stay informed about our refund practices.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: [email protected]